Warranty Coverage and Replacement Policy
At Esseti SRL, we are committed to delivering quality products and ensuring your satisfaction through a transparent and reliable warranty policy.
All electrical products purchased from storumix.com come with a 2-year warranty, effective from the date of delivery.
If you opted for the additional 1-year extended warranty, your total coverage will extend to 3 years.
During the warranty period, if an electrical component fails due to a manufacturing defect, we will provide a replacement unit free of charge.
Please note that this warranty does not apply in the following cases:
Damage caused by accidents, misuse, or physical impact
Normal wear and tear resulting from standard use
Faults due to incorrect installation, negligence, or improper handling
To submit a warranty claim, please email us at: info@storumix.com.
You will receive an automatic confirmation — please reply to that email with a short video clearly showing the issue (e.g. the product not turning on, not charging, or malfunctioning).
If a video is not available or does not clearly demonstrate the issue, we may request that you return the product for inspection at our facility.
Please note: Return shipping is the customer’s responsibility. Cash-on-delivery (COD) returns are not accepted under any circumstances.
Warranty claims will be processed only if they fully comply with the conditions outlined above. We aim to review and handle all valid requests promptly and fairly.
For more details, please refer to our General Terms and Conditions and Cookie Policy, available at the bottom of any page on storumix.com.