Right of Withdrawal Policy
In accordance with the Italian Consumer Code (Legislative Decree 206/2005) and the EU Consumer Rights Directive, customers have the right to cancel their purchase without giving any reason, within 14 days of receiving the goods.
You may cancel your order within 14 calendar days from the date you (or a person you have designated, excluding the delivery carrier) took physical possession of the item(s).
To exercise this right, please notify us by sending a clear written statement by email or postal mail. It is not mandatory to use it, but for your convenience we also provide a standard withdrawal form below.
(Complete and return this form only if you wish to withdraw from the contract.)
To:
Esseti SRL
Via Massa Avenza 38/B – 54100 – Massa (MS), Italy
Email: info@storumix.com
VAT Number: 01402600470
I hereby give notice that I wish to withdraw from my purchase of the following item(s):
Ordered on: _________________________
Received on: _________________________
Customer Name: _________________________
Customer Address: _______________________
Signature (if sent by post): ________________
Date: _________________________________
Once we receive your cancellation notice, we will issue a full refund within 14 days. This includes the cost of standard delivery (but does not include any additional charges you may have paid for express or special delivery).
Refunds will be made using your original payment method, unless otherwise agreed. No administrative fees will be charged for processing your refund.
After you have notified us of your intention to cancel, you must return the goods within 14 days. The return will be considered timely if the items are dispatched before the 14-day period expires.
Products must be returned in their original packaging and condition. Unless the return is due to a fault or an error on our part, return shipping costs are your responsibility.
The right of withdrawal does not apply to:
Products made to customer specifications or clearly personalized
Sealed goods that have been opened and are unsuitable for return due to health or hygiene reasons
Perishable or time-sensitive items
Audio, video, media, or software products once unsealed
Newspapers, magazines, or similar publications
All returned items must be unused, undamaged, and include the original packaging, tags, and safety seals.
If a product has been handled in a way that reduces its value, we reserve the right to adjust your refund accordingly.
Please ensure items are packaged securely to prevent damage during transport.
If you have any questions about cancellations, returns, or your right of withdrawal, please contact us:
Esseti SRL
Via Massa Avenza 38/B – 54100 – Massa (MS), Italy
Email: info@storumix.com
Please note that as the buyer, you are responsible for any reduction in the value of returned goods caused by handling beyond what is necessary to assess their condition, features, or functionality.