Product Issues and Dispute Resolution
If your order arrives with missing items, visible damage, or does not meet your expectations, please notify us within 48 hours of receiving the package by sending an email to:
info@storumix.com
You will receive an automatic confirmation. Please reply to that email with clear photos showing:
The outer packaging
The shipping label
The received items
Any visible damage or issues
We treat these situations as a priority and will make every effort to resolve the matter quickly. We appreciate your understanding and cooperation.
If a product is not functioning correctly despite proper use, please contact our support team at:
info@storumix.com
After receiving the automated response, please reply with photos or a short video clearly demonstrating the issue — such as the product being powered on, charging, or in use.
If you are unable to provide video documentation or if the issue cannot be verified remotely, we may request that you return the product to our warehouse for further inspection.
Please note: Return shipping costs are the customer’s responsibility. Cash-on-delivery (COD) returns will not be accepted.
If you are not satisfied with how your issue has been handled and a resolution cannot be reached, you may escalate the case via the European Online Dispute Resolution (ODR) platform:
👉 https://ec.europa.eu/consumers/odr
Please note that only claims that fully meet the requirements described above will be considered valid for further review.
For more information, please consult our Terms and Conditions and Cookie Policy, both available in the footer of any page on storumix.com.